How a dental front office runs day to day: cross-training, task management, standards and the FlexTeam Method.
Lean has a reputation problem in dentistry: a consultant, a slide about Toyota, and a vocabulary nobody at the front desk uses. Here is the method applied instead of presented, on one process every practice has: insurance verification.
Most dental offices are organized as a pyramid with one person per function. It works until someone is away. Cross-training and a rotating schedule remove the single points of failure, and here is how to start without breaking the office.
The FlexTeam Method™ is an operating layer for the dental front office: cross-training with rotation, task management, communication, security, and cloud PMS where it fits. What it is, how it runs, and what it did in a Vancouver practice.
Sticky notes, a notebook by the phone and “I just remember.” Task management is the least glamorous part of the FlexTeam Method and the one the others depend on. What it looks like in a dental office and how to bring it in without turning the team against it.