Practice management software, cloud versus on-premises, downtime and the IT decisions behind them.
Dentrix and Curve represent two ideas about where your practice management software should live. The comparison I give practices when they ask, with the trade-offs left in and a note on what Canadian offices should ask any cloud vendor.
A cloud PMS removes the server. It does not remove the responsibility, and it is not free. What actually changes in the workflow, the money and the IT, and how to tell whether it fits your office yet.
When the practice management software goes down the chairs stay full, so the cost never shows on the production report. Here is a formula to add it up with your own numbers, and where the money actually is.